Privacy Policy

Last Updated: Sept 2025

At Turing Labs, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our websites, use our digital assets (collectively, our “Sites”), or engage with our consultancy services (collectively, our “Services”).

1. Data Controller

When we collect and process your personal data, we do so in accordance with applicable privacy laws (including GDPR and CCPA, where relevant). This means Turing Labs is responsible for how your data is collected, used, protected, disclosed, and retained.

If you are an employee of a Turing Labs client, we may receive your personal data from your employer. Our use of that data is governed by our agreement with your employer.

California Residents: You are not required to provide personal data to us, but failing to do so may limit our ability to deliver some Services or provide a full user experience.

2. Information We Collect

We may collect the following categories of information:

  • Personal Information: name, email, phone number, job title, company name, and other identifiers you provide.

  • Business Data: operational data, performance information, or industry-specific data shared in the course of consultancy.

  • Website Usage Data: IP address, browser type, device info, pages visited, cookies, and similar analytics.

  • Sensitive Data (when provided): such as dietary or accessibility information for events, or demographic info shared in surveys. This is only used with your consent or where legally required.

We may also receive data from third-party service providers and vendors who support our business operations.

3. How We Use Your Information

We process your personal data for the following purposes:

  • Managing Client Relationships: providing services and communications to client employees.

  • Project & Service Delivery: enabling consultancy work, integrations, and solutions.

  • Newsletters & Communications: sending updates and business-specific alerts (with consent where required).

  • Events & Conferences: facilitating participation, including logistics, dietary, or accessibility needs.

  • Surveys & Research: engaging in voluntary panels, feedback, or surveys.

  • Legal & Regulatory Compliance: meeting contractual, legal, or regulatory obligations.

  • Security & Analytics: improving the performance and security of our Sites and Services.

  • Marketing: sending information on services or solutions (with consent).

We only process your data where there is a valid legal basis (legitimate interest, contract, consent, or legal requirement).

4. Sharing Your Information

We do not sell or trade your personal information. We may share data with:

  • Trusted third-party service providers (e.g. IT support, cloud storage, analytics).

  • Professional advisers, regulators, or law enforcement (where legally required).

  • Successor entities in the event of reorganization, merger, or business transition.

All third parties are bound by confidentiality and data-protection obligations.

5. Cookies and Tracking

Our Sites use cookies and similar technologies to enhance user experience, track performance, and analyze trends. Cookies may be first-party (set by Turing Labs) or third-party (e.g. analytics, marketing).

  • Session cookies expire when you close your browser.

  • Persistent cookies remain after you exit, to recognize you on return visits.

You can manage or disable cookies in your browser settings.

If you disable cookies, some features of our Sites may not function properly.

6. Data Transfers

Your personal data may be transferred to service providers or partners in other jurisdictions. Where required, such transfers are made under appropriate safeguards (e.g. EU Standard Contractual Clauses).

7. Data Security

We use widely accepted technical and organizational measures to protect your data from unauthorized access, misuse, or loss. Access is restricted to personnel and providers who require it for their roles.

However, no system is entirely immune from unauthorized access, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and business data only as long as necessary for the purposes described in this Policy or as required by law. When no longer needed, data is securely deleted.

If you request deletion of your data, we will comply with applicable law while retaining any data we are legally obliged to keep.

9. Children’s Privacy

Our Sites and Services are not directed to children under 16, and we do not knowingly collect their personal data. If such data is collected inadvertently, we will delete it promptly.

10. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold.

  • Request correction, deletion, or portability of your data.

  • Restrict or object to processing.

  • Withdraw consent at any time (where processing is based on consent).

  • Not be discriminated against for exercising your privacy rights.

  • Lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at: [Insert Contact Email & Address]. We may verify your identity before processing requests.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised “Last Updated” date.